Answers for plant lovers
Frequently Asked Questions
Find quick answers about ordering, UAE delivery, payments, and caring for products from EverFlora.
Orders & payments
How do I know my order was placed?
After checkout, you will see an order confirmation with your order number. Keep this number handy if you need to contact our team.
Which payment methods can I use?
The available secure payment options are shown at checkout. Prices and totals are displayed in UAE dirhams (AED).
Can I change or cancel an order?
Contact us as soon as possible. We can only make changes before the order has entered preparation or has been handed to the delivery team.
Delivery
Where does EverFlora deliver?
We deliver across supported locations in the United Arab Emirates. Enter your complete location at checkout, and our team will contact you if special arrangements are needed.
When will my order arrive?
Most orders are prepared and delivered within the estimate shown during checkout. Plant availability, weather, traffic, and remote locations can affect timing.
What if no one is available to receive my plants?
Please make sure someone can receive living plants at the delivery address. Contact us early if your availability changes; a redelivery fee may apply.
Plants & products
Will my plant look exactly like the photo?
Each plant is unique. Size, fullness, leaf shape, and color may vary naturally, but our team selects healthy plants that match the listed type and approximate size.
Do plants include care instructions?
Product pages include useful care guidance. You can also contact our team for help with light, watering, placement, or choosing the right plant.
What should I do if my plant arrives damaged?
Take clear photos of the plant and packaging, keep the item, and contact us within 24 hours of delivery with your order number.