Damaged, unhealthy, or incorrect items
Please inspect your order when it arrives. If a plant or product is damaged, unhealthy on arrival, or different from what you ordered, contact us within 24 hours of delivery so we can review the issue promptly.
- Include your order number and the name of the affected item.
- Send clear photos of the item, its packaging, and any visible damage.
- Keep the item and original packaging until our customer-care team responds.
Living plants
Because plants are living and perishable, returns for a change of mind are not normally accepted after delivery. Natural variations in size, leaf shape, color, or fullness are not considered defects.
If an eligible plant issue is confirmed, we may offer a replacement, store credit, or refund depending on stock availability and the circumstances.
Non-plant products
Unused pots, tools, and accessories may be eligible for return within 7 days of delivery when they are in their original condition and packaging. Customized items, gift cards, opened consumables, and clearance items are not normally returnable unless faulty.
Cancellations
Contact us as soon as possible if you need to cancel an order. We can cancel and refund an order only before it has entered preparation or been handed to the delivery team.
Refund timing
Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider and may take several business days after we issue the refund. Original delivery charges may be non-refundable unless the full order was faulty or incorrect.
How to request help
Email info@everfloragarden.com or call +971 52 890 5619 with your order details. Our team will review your request and explain the available resolution.