Information we collect
We collect information you provide when you create an account, place an order, contact our team, subscribe to updates, or review a product.
- Contact details such as your name, email address, phone number, and delivery address.
- Order details, including the products you buy, delivery instructions, and purchase history.
- Account and support information, such as saved preferences and messages sent to customer care.
- Technical information such as browser type, device information, and basic website usage data.
How we use your information
- To process payments, prepare orders, arrange delivery, and send order updates.
- To provide customer support and respond to questions about plants, products, or orders.
- To improve our store, product range, website performance, and shopping experience.
- To send offers or gardening updates when you have chosen to receive them.
- To prevent fraud, protect our customers, and meet applicable legal obligations.
Payments and trusted service providers
Payments are handled through secure payment partners. EverFlora does not store complete card details. We may share only the information necessary with delivery, payment, hosting, analytics, and customer-support providers so they can perform services for us.
Cookies
Our website may use essential cookies to keep your cart working, remember preferences, maintain account sessions, and understand how the store is used. You can control non-essential cookies through your browser settings, although some website features may then work differently.
Your choices and rights
You may ask us to access, correct, or delete personal information associated with you, subject to records we are required to keep. You can also unsubscribe from marketing messages at any time.
To make a privacy request, email info@everfloragarden.com. We may need to verify your identity before completing the request.
Data security and retention
We use reasonable administrative and technical safeguards to protect personal information. We keep information only for as long as needed to provide our services, maintain required business records, resolve disputes, and comply with applicable law.